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The Tatas were expected to quickly revive Air India. We are still waiting
As the Tatas approach the second anniversary of taking over Air India, when will the legacy fleet get its due and what's holding it back? Over the past few days, several viral reels, videos, and posts have surfaced on social media, expressing concerns about the quality of aircraft provided by Air India. A recent incident involved a passenger who paid ₹4.5 lakh for a journey from Canada to Delhi on one of Air India's B777s, highlighting complaints about seat comfort and the overall condition of amenities. In December, another passenger flying from Mumbai to Melbourne on Air India's newly launched service raised multiple concerns, encompassing both the hardware and software aspects of the airline's offerings. This comes amidst the backdrop of Air India’s first A350 touching down in India in the last week of 2023 and gearing up for domestic operations starting January 22. (REUTERS) This comes amidst the backdrop of Air India’s first A350 touching down in India in the last week of 2023 and gearing up for domestic operations starting January 22. (REUTERS) A cursory look at social media shows that it is full of complaints, especially in the economy class which range from broken seats, remotes not working and broken, IFE screens not operational on the hard product side along with cleanliness and service complaints. An interesting observation from the complaint shows that the ones in the front cabin have gone down drastically while those in economy class seem to be on the rise. This comes amidst the backdrop of Air India’s first A350 touching down in India in the last week of 2023 and gearing up for domestic operations starting January 22. As the Tatas approach the second anniversary of taking over Air India, when will the legacy fleet get its due and what's holding it back? Why the complaints? When the Tata group took control of Air India, it found itself with multiple planes being grounded for lack of maintenance which was a result of lack of funds. As the group started pumping money and getting planes operational, it first started returning to its earlier destinations followed by increasing frequency to those destinations, further followed by adding new links like that to Melbourne from Mumbai. Source - Hindustan Times
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